FAQs
How are your drawings done?
Johnny's original drawings are all done by hand using Faber-Castell Pitt Graphite Matt pencils and Uni Pin Fine Liner pens on acid free fine art papers. Each drawing can literally take 100s of hours to painstakingly perfect in his distinctive realist style.
What do you print on?
All prints are produced in Sydney by fine art imaging experts using archival-grade pigment inks on acid free media for the highest quality print reproduction available.
We print on either 310gsm cotton rag or 270gsm fine art textured silk papers. Our canvases are printed on a 395gsm high-grade professional canvas with no Optical Brightening Agents and a water-resistant coating.
What is the actual size of my print?
Print sizes are included in the product description. For our Retro Series, the print size is the full paper size to the edge (A1 or A0). For our Stockroom Prints, we include both the paper and actual printed image size as these prints come with extra white border to help with framing or canvas stretching.
How are your products packed?
Prints are shipped unframed in either a sturdy mailing tube or cardboard box within a protective sleeve or tissue. Only ever touch the edge of your print and avoid over handling and re-rolling. We suggest taking it directly to your framer.
Journal Box Sets are shipped in a sturdy outer carton to protect the branded gift box. Station Signs are packed in a protective gift box and wrapped in recycled paper.
Do you provide framing?
No. Our prints are unframed so you can experience working with a local framer to select the best framing option to suit your needs. Sending large framed prints by courier is also expensive, fragile and requires in person delivery. We'd rather ensure you receive your print safely and save on any additional shipping cost for your framing!
Do you charge for shipping?
Delivery costs are calculated at Check-out and added to your order, except for products or instances where we may offer free shipping. Please note, items shipped internationally may incur additional fees and local customs costs. The recipient is responsible for paying any local taxes and customs duties that may apply.
Do you ship internationally?
Yes we do. In some cases we may need to provide a quotation for international shipping if we do not have standard rates for a location with our international courier partners.
How long will my order take?
All prints have a production time of up to 5 business days from order. Journal and card boxes are stock items and normally ship within 3 business days, while our Station Signs take 2-3 weeks to handcraft. We'll always notify you of any unforeseen delays due to availability of materials or stocked items. We also have cut-off times for end of year orders to allow for a short production break.
We then ship your order as soon as it’s ready. For metro areas in Australia allow 1-3 business days delivery. For non-metro areas in Australia allow 3-10 business days delivery. Orders to New Zealand typically take up to 10 business days for delivery. All other international delivery dates will be advised.
Can I track my order?
Tracking information is provided with each order. Once goods have been dispatched, it is the purchaser’s responsibility to liaise directly with our nominated courier company on any delivery requirements. If you haven't received tracking details, please email us at info@johnnyspiller.com and we'll look into it!
Do I need to sign for my delivery?
Our deliveries are sent with Authority to Leave. We suggest choosing an option where someone is available to receive delivery during business hours or with a safe area for the courier company to leave the item if no one is present for delivery. Any redirection or redelivery fees will be charged to the purchaser.
What happens if my goods arrive damaged?
We take great care to make sure our prints and products reach you in mint condition. If however you receive goods that are damaged, we have a 7 day Returns Policy. You will need to email us your order number and photos of the damaged packing or product so we can arrange a replacement as soon as possible.
Do you allow exchanges?
As most of our products are printed or made to order, we do not provide exchanges once your order is in production or despatched. Our Returns Policy is here.
Do you do commission work?
Not at the moment. Outside of being hands-on running the business, Johnny is focusing any creative time on new drawings for our Retro Series and Journal Sets – as well as some totally new products. Stay tuned!
Do you sell via retail stores?
The short answer is no. We don't currently work with retailers so the only place you can purchase an authentic Johnny Spiller print or product is right here!
Do you do corporate or fit-out/interiors collaborations?
Absolutely! While we don't work with re-sell partners, we're happy to discuss fit-out, interiors or installation projects with architectural, design or interiors professionals featuring our prints or customised works. We also have the ability to print selected works to order on oversized timber, metal or light-box installations working with local partners in Australia, New Zealand and the US. To enquire, please get in touch with Johnny directly at johnny@johnnyspiller.com.